Terms of Service

Please read these Terms of Service ("Terms") carefully before using the BeeSeek platform. By creating an account or using any BeeSeek application, you agree to be bound by these Terms.

1. DEFINITIONS

• "BeeSeek" refers to the mobile applications (Client and Agent), the website, and backend systems.
• "Client" refers to a user who hires and pays for services.
• "Agent" refers to a professional who lists services ("Bees") and performs work.
• "Escrow" refers to our secure payment-holding mechanism.
• "Verification Code" is a 4-digit safety code used in workflow checkpoints. For regular jobs it is used at arrival. For errands it is used at final delivery confirmation.

2. ELIGIBILITY & REGISTRATION

• You must be at least 18 years of age to use BeeSeek.
• You must reside or operate within Nigeria.
• NIN Verification: All users must submit an 11-digit NIN, verified via Monnify, before access to financial features is granted.
• Security: All accounts require a secure password and a 4-digit Transaction PIN.

3. THE MARKETPLACE PROCESS

3.1. SEARCH & DISCOVERY

Clients search for nearby Agents based on category, rating, and proximity (15km default). We use a heartbeat system to track real-time availability. Agents more than 50km from their listed Bee location are automatically hidden for safety.

3.2. ESCROW PAYMENTS

When a job is contracted, funds are moved to Escrow.Pilot Programme (Tasks and Errands): Service Fee ₦0, Platform Fee or Commission 0%.Other categories: Any applicable fee is shown clearly before payment confirmation.

4A. PILOT FEE NOTICE

BeeSeek is currently operating a pilot fee programme for Tasks and Errands. During this pilot, client-facing service fee and agent-facing platform fee or commission for Tasks and Errands are set to zero. These values may be updated in future policy versions with prior notice to users.

5. JOB LIFECYCLE & SAFETY

• Verification: Regular jobs use code at arrival. Errands use code at final delivery.
• Auto-Release: If a Client does not release payment within 72 hours of work being marked "Finished", funds are automatically moved to the Agent's wallet.
• SOS System: Provides one-tap access to 112/199/122 and opens the device SMS app with a pre-filled emergency message containing GPS coordinates to alert your emergency contact.

6. ERRAND DISCOVERY AND OFFER FLOW

• Adaptive Radius: Errands are matched using expanding distance rules with a maximum radius cap.
• Offer Outcome Notices: When a Client chooses one offer, selected and non-selected Agents receive notifications.
• Client Take-Down: Eligible pre-contract errand requests can be taken down by the Client in-app.

7. INDEPENDENT CONTRACTOR STATUS

Agents are Independent Contractors and not employees of BeeSeek. Agents set their own pricing (min ₦500), provide their own tools, and manage their own taxes. BeeSeek acts solely as a marketplace facilitator.

8. LIMITATION OF LIABILITY

BeeSeek is not liable for the quality of work performed, any property damage, or disputes arising between users. Users use the platform at their own risk.